Returns & Refund Policy
Your satisfaction matters to us. If something isn’t right, we’re here to help.
Eligibility
- Requests must be raised within 7 days of delivery.
- Products that arrive damaged, defective or incorrect are eligible for replacement or refund.
- For hygiene reasons, opened or used products cannot be returned unless defective.
How to raise a request
Email us at hgnlmart5@gmail.com with your order number and photos of the product/packaging.
Refunds
Approved refunds are processed to the original payment method via Razorpay within 5–7 business days.
Cancellations
Orders can be cancelled before they are dispatched. Contact us as soon as possible.